Refund policy

Returns & Refund Policy

1. Returns & Eligibility

We accept returns within 14 days of delivery in accordance with UK, Ireland, and EU consumer law.

To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging

  • Products must be returned with all original components (including any promotional items or free gifts)

Due to hygiene and safety reasons, we cannot accept returns of any opened or used food supplements, unless the item is faulty or incorrect.

2. How to Request a Return

To initiate a return, please contact us at:

Email: support@yemonutrition.com

Please include:

  • Your order number

  • Proof of purchase

  • Reason for return

If your return is approved, we will provide instructions on how to send your item back.

3. Return Address

Approved returns should be sent to:

CMJD Limited t\a YEMO
Curraghtown
Drumree
A85K854
Ireland

4. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery.

We will:

  • Offer a replacement, or

  • Provide a full refund

You may be asked to provide photos for verification.

5. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Please allow 5–10 business days for processing

Original shipping costs are non-refundable unless the item is faulty or incorrect.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a tracked service, as we are not responsible for items lost in transit

7. Exchanges

We only offer exchanges for items that are:

  • Faulty

  • Damaged

  • Incorrect

8. Delivery

Orders are typically dispatched within 24 hours of purchase (Monday to Saturday).

Orders placed after 12:00 AM on Saturday will be processed on the next working day.

Estimated delivery times:

  • Ireland: 1–2 working days

  • Outside Ireland: delivery times may vary depending on destination, and customers should allow additional time for international shipping

Delivery timeframes are estimates and may be affected by factors outside our control, including postal delays, customs processing, holidays, or peak periods.

If your order has not arrived within a reasonable timeframe, please contact us at [your email].

9. Promotional Codes

  • Promotional codes are valid for a limited time and may be subject to specific terms

  • Only one code may be used per order unless otherwise stated

  • Codes cannot be applied retrospectively after purchase

10. Contact

For any questions, please contact:

YEMO Nutrition
Email: info@yemonutrition.com

This policy does not affect your statutory rights.